Awesome Technologies Business Analyst II A strong focus on project management, Loan Origination System Administration, in both Implementation and professional services, in a dynamic and changing mortgage lending environment. Working alongside multiple departments within the organization and with outside vendors to understand business processes and functions. Researches changes and manages periodic system enhancements in upcoming versions of Encompass, BytePro and other LOS and integrated applications, informing users of impact and document test results. Employs problem solving abilities to understand, interpret, troubleshoot and resolve issues reported by end-users relating to system functionality. Performs day-to-day monitoring to determine health of system, troubleshoot and provide ongoing Help Desk support to all departments. Maintain records of all changes made to applicable systems including date change implemented and required approval for change and maintains user roles, security settings, access settings, etc. Ensure Encompass and Byte LOS Systems are functioning consistently in accordance with applicable laws and regulations relating to consumer finance, the mortgage lending industry and information security. • Translates high level business requirements into functional specifications for Application Technology and manages changes to such specifications. • Create custom fields, documents, and data entry forms, create templates i.e. closing cost scenarios, loan programs, etc. • Hands-on software development and testing (Encompass and BytePro LOS systems). • Interaction with business units to capture requirements for LOS operations and enhancements. • 2nd and 3rd level support and troubleshooting of LOS, testing of new releases and patches. • Oversee development integration to a cloud hosted Loan Origination System (Encompass 360 LOS) using API. • Work collaboratively with the management team to define and prioritize business requirements including but not limited to Encompass, manage the development, testing and implementation of those items, develop and support all company web-based applications, website and custom reporting. • Analyze situations, evaluate alternatives, and implement solid solutions. • Translate high level business requirements into functional specifications for Application Technology and manage changes to such specifications. • Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation. • Developed, coordinated, and proved the methodology and scope for multiple complex projects and implementations.
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