Jeff Adams is a Senior Client Account Advocate (Accelerated Value Leader) in the IBM Cloud organization. The practice provides clients with total account system support. He establishes, maintains and improves the customer relationship regarding all aspects of the contracted services as the representative of IBM. He clearly understands the customer`s business target, strategy and requirements. He maintains and reinforces the customer relationship, improves customer satisfaction on services, understands the customers industry, business, business plan, business strategy and requirements. He has a strong knowledge of the customer environment and organization. He implements action plans to improve Service quality delivered to the Client to ensure overall customer satisfaction. Jeffrey has been in the IT/Software Systems/Integration business for 30 years. During this tenure he has held positions of increasing responsibility covering virtually every significant area – Process Definition/Re-engineering, Business Systems Analysis, Quality Assurance, Product Management, Program & Project Management. He has worked in, and with, key strategic organizations – Professional Services, Product Development, specifically focusing on developing strategic relationships and long-term partnerships both internal and external.
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