33. CLAIRE LIN ♀
Information acquired: 2025
CLAIRE LIN is an academic who published a paper in 2000 entitled A simulation of case management operations at the Workers' Compensation Board: a decision support to. CLAIRE LIN published this work as part of a team: Lin, Claire. Here is a description of this work: The challenges in human resource allocation drive the present project. Conducted at an office of the Workers' Compensation Board of British Columbia (the WCB), the project aims at developing a simulation model of claim management operations to facilitate decision-making in resource allocation. In this context, resource allocation refers to the alignment of staff to claims. The components of the problem include the number of staff required and the types of staff required, given targeted system performance. The volume of claims, the profile of claims, the Workers Compensation Act, the board's business guidelines and the board's operational targets all influence staffing requirement. It is far from straightforward to answer the following questions: what is the optimal level of staffing? What is the right mix of skills? And what i.