I have 2+ years of professional experience working as Salesforce developer and application sustain Veeva support for professional IT firm named TechMahindra, India. â— Collaborated on Veeva CRM solution for both offline and online environments. Roles and responsibilities comprise supporting a business by providing an optimum solution for the smooth functioning of business user day to day activity. â— Communicated and collaborated with customers or clients to analyze information needs and functional requirements. â— Involved in technical enhancements on Veeva CRM platform for Nestle, Configuration of Veeva objects Entities (Accounts), Cycle Management, Product Cat Log, and working on Apex Data Loader to load Users, Accounts, Territories, Market (country) setup. â— Creating Public/Private Group, Delegating Administration rights, writing sharing rules. â— Extensive use of data loader on a day-to-day activity to load data that is compliance free. â— Automated business processes using Workflow, Process Builder, Approval Process, Email-to-Case setup, assignment rules, auto-response rules. â— Worked on migration of data from Salesforce developer edition to production via data import in Salesforce. â— Awarded for outstanding performance in providing solutions for 130 markets business user`s day to day activity over JIRA and Service Manager ticketing tool.
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